BT Delay their PSTN to Digital Voice Switchover  What You Need to Know

The Big 2025 Switch Off

In a recent announcement, BT Group has revealed that the planned switch from PSTN to digital voice has been delayed by an additional 12 months. This decision comes as a result of industry feedback and concerns regarding the impact on vulnerable and elderly customers who rely heavily on traditional telephone lines for essential services such as care alarms.

It is estimated that nearly 2 million lines, primarily belonging to elderly, disabled, and vulnerable individuals, would be affected by the transition to the new digital system. These individuals depend on traditional means of communication, such as the PSTN, to connect their care alarms and other essential services. For instance, a care alarm utilizes the PSTN to connect to a 24-hour call center, allowing individuals to raise an alarm at the push of a button.

The switch from PSTN to digital voice, also known as Voice over IP (VoIP), would require individuals to connect their telephone to a Wi-Fi router in order to make or receive calls. This poses a significant challenge for many customers, as care alarms are typically situated in locations such as bedrooms where Wi-Fi routers are not commonly placed. Furthermore, statistics show that a significant portion of the elderly population, with 34% of individuals aged 75 and over and 10% of those aged 65 to 74, do not use the internet.

The delay in the switch to digital voice aims to allow more time for the industry to address the needs of customers who are heavily reliant on traditional telephone lines. By postponing the switch off, BT hopes to work closely with customers to ensure a smooth transition to the new digital system without disrupting essential services.

In conclusion, the delay in BT’s PSTN to digital voice switchover highlights the importance of considering the needs of vulnerable and elderly customers who rely on traditional telephone lines for essential services. By taking additional time to address these concerns, BT aims to ensure a seamless transition to the new digital system while continuing to support those who depend on traditional means of communication.

www.fixmyline.co.uk/

Fixmyline Telephone and Broadband Engineer

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