Other questions I commonly hear are;

Can I move my BT master socket

Am I allowed to move my master socket

The answer is yes.

Fixmyline are independent local telephone engineers who have been trained to BT Openreach Standards and understand the network topology from Exchange to telephone socket.

Simply put, give us a call, tell us where the current socket is and where you want it to go and we will discuss your options and get you booked in.

Even visiting the Openreach website directly you will not see anything that says you can’t move a telephone socket. The information on their website doesn’t even mention an NTE (network terminating equipment – aka telephone socket)

In addition, the boundary point of ownership states that you are responsible for any physical connections as soon as they enter the boundary of your property. The below picture has been extracted from the following link


This is what you will be charged for if you book an engineer via your ISP.

  • Your main socket, due to damage you’ve caused

  • Your home phone extension wiring

  • The way you’ve connected up your equipment

  • Interference from something else in your home, like your phone, alarm system, or a faulty microfilter

  • A faulty BT Home Hub that’s out of warranty (your Hub is in warranty if you’re in contract)

  • Damage caused by damp, flood, fire, or building work

  • Damage outside caused by things like broken guttering or trees

  • Telephone wires that have been accidently cut

Fixmyline are not just telephone engineers, we also offer tailored WiFi solutions. So if you have a WiFi dead Spot in your home or business we can resolve it. We are specialists in fixing slow WiFi, Slow Broadband & WiFi dead spots. We can supply and fit WiFi access points or advise on the very latest technology like WiFi Mesh.

Call 01322 761 051 or email info@fixmyline.co.uk and we will call you back. We also have a contact form on our website so click here to get in touch

Make your not spot a hot spot!

e – info@fixmyline.co.uk

t – 01322 761 051

w – fixmyline.co.uk

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